Refund & Cancellation Policy
Plans change on vacation. That is fine. Cancel with enough notice and you get a full refund, and rescheduling to another date is always free.
Last updated: September 14, 2026
The short version
- Cancel before your theater's deadline (24 hours before showtime for most shows) and you get a full refund. No cancellation fees, ever.
- Rescheduling to a different date or time of the same show is always free, subject to availability.
- If the theater cancels the show, you get a full refund or a free reschedule. Automatically.
- Refunds go back to your original payment method within 5 to 10 business days.
Cancellation deadlines by theater
Each Branson theater sets its own cutoff. Cancel or reschedule any time before your theater's deadline for a full refund. Your show's theater is listed on its show page and on your confirmation email.
| Theater | Cancel free until |
|---|---|
| Grand Country Music Hall | 2 hours before showtime |
| Pepsi Legends Theater (SIX) | 2 hours before showtime |
| Dutton Family Theater | 24 hours before showtime |
| Mickey Gilley Grand Shanghai Theatre | 24 hours before showtime |
| Clay Cooper Theatre | 24 hours before showtime |
| The Showroom at Branson Meadows | 24 hours before showtime |
| Little Opry Theatre | 24 hours before showtime |
| King's Castle Theatre Once tickets for a performance have been printed at the box office, all sales are final. | 48 hours before showtime |
| Hamners' Variety Theater | 72 hours before showtime |
After the deadline passes, tickets are non-refundable and no-shows are charged the full ticket price. When in doubt, call us. If there is any way to help, we will.
How to cancel or reschedule
1. Reach out
Call (417) 243-9629 or email contact@getbransontickets.com. Calling is fastest when your show is close.
2. We handle it
Have your confirmation number and show date handy. We take care of everything with the theater, whether you are cancelling or moving to a new date.
3. Get refunded
Refunds go to your original payment method within 5 to 10 business days. Your bank may take another 3 to 5 days to show it on your statement.
A quick reminder about your tickets: your order arrives by email as a voucher. Show it at the theater box office and they will hand you your seats. Please arrive at least 30 minutes before showtime. No tour, no pickup stop, no strings attached.
The fine print, in plain English
- No-shows are charged the full ticket price. If you cannot make it, call us before your cancellation deadline and there is no charge at all.
- Arriving late? Head to the box office anyway. Late arrivals are seated at the theater's discretion, but the theaters almost always take care of you.
- If a special promotional offer is marked non-refundable, that will be stated clearly before you buy it.
- If the theater cancels a show, we are not able to cover other trip costs such as travel, lodging, or meals.
- Tickets may not be resold on theater property.
Questions? Talk to a real local.
Our team is in Branson and knows every theater on this list. Call (417) 243-9629 or email contact@getbransontickets.com.
By purchasing tickets through GetBransonTickets.com, you agree to this Refund Policy and our Terms and Conditions. Branson, MO 65616